Testing your video room

After you’ve logged in, there are two ways you can join your test video room.

1. Click on the Test your Video button on the menu to the left
2. Click on the GO TO PAGE  button within the setup tutorial’

*To see the aforementioned buttons, you need to make sure that your on the home page. 

This will take you to the browser-based video room. This video room is compatible with all major browsers including Chrome, Firefox, Safari, and Edge; however, for best performance, we recommend using Chrome as your browser of choice.

To test the camera and microphone in your booth video room, simply click on the Camera and Mic icons at the bottom of your video room. When the icons are red, that means the camera and mic are currently deactivated:

When turning on your camera/mic, you may be prompted to allow permission for Eventus.io to use your camera and microphone. You must grant Eventus.io permission for your video room to work properly:

If your video room camera or mic is not functioning properly, there are several different reasons that may be the case.

Common Issues

Here are common reasons why your video room may not be functioning properly and how you can troubleshoot the issues:

• Browser Extensions
  Browser extensions such as ad-blockers may sometimes interfere with the video room. Going into the incognito mode of your browser should allow you to test the video room with most of your extensions disabled.
• Non-Functioning Computer Camera
  Sometimes it may be the case that the camera on your computer itself is not working properly. To ensure that your computer has a functioning camera, you can test your camera with your computer’s in-built “Camera” app. If your computer’s camera is not functioning properly, you will need to use a different computer to properly use the video capability of the video room.
• Firewalls
  Sometimes, the network that your computer is connected to may have in-built firewalls that may keep the video room from properly rendering. If that is the case, we recommend using a personal laptop to login to your booth and test your video room.

Troubleshooting

If your booth’s video room is still not functioning properly after trying the aforementioned fixes, here are additional troubleshooting steps that you can try:

Permissions Testing
Double-check that you’ve given your browser the ability to use your mic/camera. You can test if you’ve had the permissions enabled here: https://test.webrtc.org/

Using Another Browser
If your browser permissions still aren’t allowing the video room to function properly, then using another browser may be the best bet. Chrome is the recommended browser of choice; however, Firefox or Safari are also compatible browsers. (Microsoft Edge is supported too strictly for 1:1 video chats)